FAQs
Frequently Asked Questions
1. How long does shipping take?
Orders are typically processed within 1–2 business days.
Estimated delivery time within the United States is 7–12 business days, depending on destination and carrier conditions.
2. Do you offer free shipping?
Yes — we currently offer free shipping across the United States for all orders.
3. How can I track my order?
Once your order has shipped, you will receive a tracking number by email.
You can also track your order anytime on our Track Your Order page.
4. My tracking number is not updating. What should I do?
Tracking information may take 1–3 business days to update after shipment.
If tracking has not updated after that time, please contact our support team.
5. What if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Please include:
- Your order number
- Clear photos of the item
- A brief description of the issue
Our team will review your request and provide the best solution.
6. Do you accept returns for personal preference?
At this time, returns are accepted only for:
- Damaged items
- Defective items
- Incorrect items
- Items significantly different from the product ordered
7. Can I cancel or change my order?
Orders may be changed or canceled within 12 hours of purchase.
After processing begins, changes may no longer be possible.
8. What payment methods do you accept?
We accept secure payments through major credit cards, debit cards, and trusted payment providers available at checkout.
9. Is my payment secure?
Yes. All payments are processed through encrypted and secure checkout systems.
10. How can I contact customer support?
📧 support@azuvacore.com
📞 (214) 447-7033
🕒 Monday–Friday
9:00 AM – 6:00 PM (CST)