Return & Refund Policy
At Azuvacore, we are committed to delivering quality products and reliable customer support. If there is an issue with your order, our team will carefully review your request and provide an appropriate solution based on the situation.
30-Day Product Support
You may contact us within 30 days of delivery if your order arrives with one of the following issues:
- Damaged
- Defective
- Incorrect
- Significantly different from the product ordered
To review your request, we may ask for:
- Clear photos of the item
- A short video showing the issue (if applicable)
- Your order number
Resolution Options
After review and approval, we may offer one of the following:
- A replacement item
- A partial refund
- A full refund
The final resolution depends on the nature and severity of the issue reported.
Return Eligibility
To qualify for support:
- Request must be submitted within 30 days after delivery
- Product must not show damage caused by misuse or improper handling
- Issue must be clearly documented
Please do not return any item without contacting us first.
Return Shipping
For approved claims involving defective, damaged, or incorrect items, return shipping is not required unless specifically instructed by our support team.
In many cases, photo verification is sufficient for resolution.
Non-Refundable Situations
Refunds are not available for:
- Change of mind after delivery
- Normal wear after use
- Minor color differences caused by screen settings
- Incorrect shipping information entered at checkout
- Carrier delays after shipment
Order Cancellation
Orders may be canceled within 12 hours of purchase.
Once processing begins, cancellation requests may no longer be possible.
Contact Us
📧 support@azuvacore.com
📞 (214) 447-7033
🕒 Monday – Friday
9:00 AM – 6:00 PM (CST)